The Organization Behind the Solution
[Please note: At the time this white paper was written, our company name was eCM Global. Because our RiskCALM4 product has been so successfully received, we decided to change our company name to RiskCALM.]
What is an organization? Is it the people, the intellectual property, the longevity of their existence? Consider a sports team having been in existence for 30 years and never winning a championship, compared to a first-year team winning the championship. Is the 30-year team more valuable or is the championship team? Reality, it’s the championship team. Championships, whether in sports or business are the standard of greatness. In business, championships are determined by who dominates a market. Businesses that dominate are usually doing so because of market knowledge, innovation and quality of product and service.
Market Knowledge
eCM understands the financial institution market. Our team built the first complete loan origination, for mortgage, commercial, consumer and indirect lending, with account opening for; the UK banking environment, the Canadian banking system, US banking system and the Caribbean banking system. New regulations concerning, IFRS 9, Fair Lending, money laundering or know your customer, are regulations that are going to continue to demand new technologies. Now, eCM is the first to integrate risk management into a complete loan origination system and account opening, with automated risk management. A complete solution for both the branch and online. Understanding the intricacies of financial institutions and the technology of today is a rare combination. More importantly, considering the direction of the business, new technologies integrated into your various business processes, will become a necessity.
For example, customers have become more demanding in the online world. With online businesses such as Amazon, the expectation is, I want an answer now! With the world searching for quicker, faster, ‘now’ answers, online technology must respond immediately, no matter the complexity of the transaction.
The issue is you can’t do a financial transaction online and worry about the regulatory impact, such as: probability of default (PD), expected credit loss (ECL), money laundering (ML), financing terrorists (CTF), capital ratios, etc. after the fact, or it’s too late! These issues must be addressed prior to the conclusion of a transaction. How?
Innovative Technology
Obviously to dominate, innovative technology, designed to open the way to more intelligent and predictive processing, is necessary. eCM was the first to release a loan origination system with: dynamic screen flow, an automated loan underwriting and decision process, an online marketing portal for loans and account openings with automated approvals and cross-selling. Now eCM has released an integrated risk management system into the loan origination and account opening, with automated policies, alerts, data management, and risk model analysis. Through the online marketing portal eCM offers financial institutions the ability to grow organically with its OrganicB2C Suite. Automating the ability to create and monetize social networks, cross-sell online, automated lifecycle financial analysis and automated promotions for your community.
Continuing to separate themselves from the ordinary, as architects of innovation, eCM has developed the foundation of the next generation of innovative technology for financial institutions, Dynamic Business execution (DBe) methodology. DBe methodology is based on predictive analytics and invocative machine learning and will be integrated into all eCM’s software solutions.
Regarding the goal of winning a championship and dominating a market, eCM has all the criteria. It understands the market and has innovative solutions for current regulatory and business requirements and created new technology to grow with the financial market’s future demands.
eCM’s RiskCALM4 Solution is the confluence of multiple business requirements, regulatory and the online business world within the financial sector, creating a strategic solution for the financial market. The confluency created and managed by RiskCALM4 establishes a single strategy for both regulatory and business requirements.
Quality
As we stated, the only goal of business, is winning, being the best! Dominating your market! Knowing the goal of our customers and the market and what it requires and having the technology is the cornerstone to building a dominate capability; however, quality is the capstone for dominating a market.
How is quality identified? Through service! Financial institutions recognize the importance of service. It could be said that service is a financial institution’s competitive edge. Great execution of the product and service is the quality we expect and recognize that our customers need. How does a company develop the execution level that produces great quality? It comes from the understanding and responsiveness given to each customer. Our goal is to afford you, our customer, the individual awareness of your customer, knowing the individual lifecycle and having a level of predictability of individual requirements needed and expected in:
- Solutions and convenience
- Responsiveness and understanding
- A branch or online
- Deposits or loans
- 24 hours a day
Everyone should recognize that your customers’ success is a reflection of you and ultimately your organization. eCM products and service are designed and developed to assist you, our customer, to innovate and architect your business success.
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